Most Common Upsells
This section has its own dedicated page as it is important for you to know in order to boost your take-home pay 💰 and better serve our customers
An upsell is a sales technique where, yourself the seller, encourages a customer to buy a more expensive product or add complementary items to their purchase, aiming to increase the overall sales value, as you get a 50% commission on all upsells you make.
Price range: £15-£25
If the customer is selling the car / had an oil leak then this is a great upsell. Always mention that when buying a car, new prospects will always look under the bonnet and will haggle on this point. Highlight to the customer that a dirty engine bay will affect the sale price of the vehicle and they do not want that, do they?
Steps:
Start the engine and take a video of the dashboard, and gently rev 2-3 times. Then switch the engine off to begin cleaning
.
Use wheel cleaner / degreaser to coat the top of the engine bay and underneath the bonnet.
Apply snow foam to the top of the engine and underneath the bonnet
Use the wheel sponge (and a small detailing brush if available) to clean what is easily accessible on top of the engine and underneath the bonnet. The customer is not expecting you to clean deep underneath in the engine (i.e. where the pulleys, alternator etc are).
When rinsing, ensure to rinse from afar to reduce the pressure of the water on sensitive engine components.
Once done rinsing, start the engine
Take a video of the dashboard with 2-3 revs of the engine,
Shut the bonnet and leave the engine running to dry the engine bay
N.B ALWAYS TURN OFF THE ENGINE WHEN ABOUT TO BEGIN CLEANING TO WATER/FLUID GETTING INTO THE ENGINE AND CAUSING DAMAGE
Price range £25 - £35
Explain to the customer, if there is mould in the car. This means water is getting in. Much like property, with mould you can just clean it, but if the root cause is not identified and rectified, the mould will always come back and mould is always present when moisture is present. The sole purpose of the leak test is to identify where the car is leaking, so the customer can get it fixed. We can potentially locate it and inform the customer so they can get it fixed.
We do not fix it.
Essentially, we are going to pressurise the car, by forcing air into it.
Once we spray foam on the outside, you will see leaks as air will be escaping and causing bubbles to form.
This test can only be done if the car starts.
If the customer declines this upsell, let them know that if the mould comes back then there is a call out charge for this (typically around £40)
Steps:
Start the car
Place the heat on MAX
Place the fan on MAX
Ensure the ventilation system is not on recirculate, this is to ensure fresh air is pumped in (which will create positive pressure inside the vehicle). To ensure fresh air is pumped in, on all cars this is the symbol (in orange). The symbol on the right means recirculate.
Shut the doors and close the windows with the car and fan running.
Coat the car in snow foam
For bubbles, pay attention to the:
Window seals
Wing mirrors
Door handles
All other seals around boot, doors and windshields
It is good practice when rinsing the foam off, to use the pressure washer close to the window seal and bottom of the windshield to remove any moss/blockages that may be present (see figure below). In doing so you may also find the leak as you will see water ingress on the inside of the vehicle
After you have cleared these, apply a second layer of foam to inspect for bubbles.
If there are bubbles, take a video for the customer to see.
See Example of a bad leak on a car
Soft Top Re-Dye (After Deep Clean)
Every customer that has a soft top deep clean, for the best results, we must upsell the re-dye.
Price range: £40-£60 extra if they are getting it done with a deep clean.
£80-£100 if they are booking it in as a standalone service.
Steps:
Carry out soft top deep clean (Soft Top clean & Protect Kit.
Add at least 3 layers of masking tape around the edges of the roof, windows, and windshield.
Cover the entirety of the rear windshield with masking tape.
The dye we use must be the same colour of the roof we are dyeing and either Matt or Satin of that colour.
Using light coats, spray the dye onto the roof, ensuring to always keep the spray on the move.
When spraying the dye, ensure you angle the spray inwards towards the roof, and not towards the body of the car to prevent overspray.
When spraying a section, always inspect the nearby areas of the bodywork to ensure any overspray is cleaned promptly with a wet rag.
Once satisfied, remove the masking tape and inspect for any overspray.
This is usually offered before starting a full valet, typically £10-£20.
This is only offered on really dirty cars where the carpets still look stained even after deep cleaning.
Steps:
The dye we use must match the colour of the area to be dyed.
Dyeing is the last thing to be performed before giving the vehicle back to the customer.
The dye used must be matt or satin
Remove the safety lock from the can of dye, this is located underneath the spraying nozzle.
See safety lock
Carpet dye is carried out just before returning the vehicle to the customer, this is to leave a nice scent in the vehicle
When applying carpet dye, light coats are best, spraying the dye sparingly. Less is more.
Although we apply this to every wash, you can try to upsell this for £10-£20 per customer.
If it is the Winter you can tell them this helps to protect the car from road salt which is harsh on paintwork, and aids in maintaining the shine.
If it is spring/summertime, you can tell the customer this helps to maintain the gloss and shine of the car.
Wax is golden in colour and is a wet wax, meaning it is applied whilst the vehicle is wet, just after rinsing.
It works by repelling water from the vehicle, in the hopes that this water will carry as much dirt away as possible.
If the customer is watching, you can give them a demonstration of this effect on the windshield.
Steps:
Once the car is washed,rinsed and still wet. Spray 2-3 sprays of wax per panel. (excluding the wheels)
If it is a hot day, apply another layer of water to prevent the car drying inadvertently which could cause water streaks.
If not, you can proceed straight to drying by using the rubber blade and a towel.
This helps to restore the matt appearance of plastic trims on the exterior of cars. Over time, constant exposure to UV causes the plastic to appear dull.
To help sell this, you can do a 50/50 test spot for the customer. The difference will be night and day
Typically £10-£15 per customer.
Products used:
For best results, use tyre dressing
If tyre dressing is unavailable, then you can use Plastic sheen / dashboard shine. (pink spray)
Steps:
After washing and drying the vehicle, use the tyre dressing brush to apply and spread a light amount around the plastic trims
Ensure to not get any on the paintwork as this will cause streaks. If this occurs, use a yellow towel to remove excess.
If the customer’s car battery is flat. This is needed if we need to gain access / carry out a leak test.
Typically around £10-£15
Steps:
Before jumping, obtain confirmation from the customer that you are allowed to and that we are not liable for any damage that may occur.
Wear gloves
Step 1: Ensure Safety
Make sure both cars are in a safe location, away from traffic. Turn off both vehicles and engage the parking brakes. It's crucial to wear safety gear like gloves and safety glasses.
Position the Cars
Park the donor car (the one with the charged battery) close enough to the dead car so that the jumper cables can reach, but without the cars touching. Ensure both vehicles are in "park" (automatic transmission) or "neutral" (manual transmission).
Identify Battery Terminals
Identify the positive (+) and negative (-) terminals on both car batteries. The positive terminal is usually red, while the negative terminal is black. Ensure the terminals are clean and free from corrosion.
Connect Jumper Cables
Connect Positive Cable (Red):
Connect one end of the red jumper cable to the positive (+) terminal of the dead car's battery.
Connect the other end of the red jumper cable to the positive (+) terminal of the donor car's battery.
Connect Negative Cable (Black):
Connect one end of the black jumper cable to the negative (-) terminal of the donor car's battery.
Connect the other end of the black jumper cable to an unpainted metal surface on the dead car's engine block, away from the battery. This helps to prevent sparks near the battery.
Start the Donor Car
Start the donor car and let it run for a few minutes to charge the dead car's battery.
Start the Dead Car
Attempt to start the dead car. If it doesn't start immediately, wait a few minutes and try again. If it still doesn't start, you may need to check the connections and make sure the cables are properly attached.
Remove Cables
Once the dead car is running, carefully remove the jumper cables in the reverse order:
Disconnect the black cable from the previously dead car's engine block.
Disconnect the black cable from the donor car's battery.
Disconnect the red cable from the donor car's battery.
Disconnect the red cable from the previously dead car's battery.
Tools1. Pet hair block2. Pumice stone: Very effective but be careful when using this so as not scratch the plastic trim of the car
3. Rubber gloves: This depends on the type of Fabric of the car
4. Max shine pet hair brush5. A drill and a drill brushCleaning pet hair from a car can be challenging, but with the right tools and techniques, it can be done effectively. Here’s a step-by-step guide:
1. Preparation
- Remove Loose Items: Take out any loose items, including floor mats and seat covers, to make cleaning easier.
- Vacuum the Area: Start with a good vacuum to pick up as much loose hair as possible.
2. Use a Pet Hair Remover Tool
- Rubber Gloves: Put on a pair of rubber gloves, slightly dampen them, and rub the surfaces. The hair will clump together, making it easier to remove.
- Lint Rollers: Use a lint roller or adhesive tape to pick up hair from smaller areas and tight spaces.
- Pet Hair Brushes: Specialized pet hair brushes or rubber bristle brushes work well on carpets and upholstery.
- Pumice Stone
4. Detailing Tools
- Vacuum Attachments: Use vacuum attachments designed for pet hair removal, like a brush tool or a pet hair attachment.
- Compressed Air: For hard-to-reach areas like under seats, use compressed air to blow out the hair.
5. Final Vacuum
- After using the above methods, go over the area again with a vacuum to pick up any remaining hair.
By combining these methods, you should be able to remove most, if not all, pet hair from the car.
N.b this is an upsell for a mini valet, and the condition of the car is bad while doing a full valet, you can upsell the service